Unlike other companies, Myriad answers your support questions directly from our offices in San Diego, instead of an outsourced center overseas. By keeping support and training in-house, you get your questions answered easily and quickly by our employees who know our products inside and out.
Most importantly, if our team identifies a small glitch, we can quickly fix the issue. In addition, top-priority issues requiring a programming fix can be escalated and included in an upcoming patch or new release.
We also keep track of each and every contact with you so that on subsequent calls, we know the exact issues we have previously discussed. Our logging system and personal interaction means that you don’t have to “start at the beginning again.” And our phone system delivers you directly to a support representative.
Along with upgrades, enhancements and remote log-in access, our toll-free support is included in your product purchase and annual Support Maintenance fees.
We’re available to answer your calls through our toll-free number (800-676-4243) from 6:30 a.m. – 4:30 p.m. Pacific Time. You can also email your questions 24/7 and receive a response within 24 hours during the business week, and 1-2 business days when submitted on weekends. Emails are prioritized based upon impact to operations. In the event of an urgent after-hours issue, please contact your company’s IT/Network Company as recovery from backup may be the most expedient solution.