Our team is comprised of nothing but the best experts in the furniture retail. With decades of experience collectively under all of us, our team is committed to creating solutions that can work for your company’s present and future.
Carolyn Crowley – President
Carolyn began her career in the Home Furnishings industry working at Bullock’s, a Federated department store, in San Diego. She moved into the furniture retail management software business with a career at S.A. Levitz Retail Systems, which became GE Retail Systems (GERS). During her tenure at GERS, she worked with 100+ home furnishings retailers to implement their business system including TOP 100 companies such as The Brick, Seaman’s, Raymour & Flannigan’s and El Dorado Furniture.
Carolyn left GERS as the Executive of Client Services in 1990 to found Myriad Software with Russell Higgins. Myriad became the first company to offer a PC-based, network-based solution for furniture retailers, making both software and hardware more affordable to mid-size companies.
Myriad also was the first company in the retail home furnishings industry to bring colored screens to market, and was one of the first Windows-based products for furniture retailers. She continues to lead the company and ensures they offer the highest-quality products to retailers. In fact, Myriad just launched PointCentric™, one of the first complete, cloud-based retail management systems in the industry.
Carolyn continues to stay involved in the Home Furnishings with roles on the WithIt and ADL boards. She holds a degree in Business-Management from San Diego State University and is married with two children. Family, volunteering and travel are primary passions for her outside of business.
Eric Sarmiento – Director of Development Operations
Eric has over two decades of home furnishings and software support and has been helping Myriad Software clients since 2004.
Before joining Myriad , Eric spent eight years in furniture retail with Homestead House Furniture. He started as a merchandising assistant, moved on to warehouse manager and then to operations manager. With experience in many aspects of the industry, he brings with him a wealth of knowledge in customer service, accounting, merchandising, warehouse, and especially inventory control.
It was only fitting for him to learn another aspect of the industry, software application support at Myriad. He has been instrumental in assisting Myriad clients and has now progressed to heading the development and operations department. This entails migrating clients from their current servers to Myriad’s Cloud Service and assisting with the preparation and implementation of the company’s new cloud-based system, PointCentric.
Kim Anderson Woods – Director of Support
Kim’s role is director of support, leading Myriad Software’s application support department. She has more than three decades of experience in the home furnishings and software development industries. Prior to joining Myriad in 2002, she held positions such as division credit manager, quality assurance manager, implementation project manager and development operations manager. Kim has a proven track record in successful system implementations and customer support for home furnishings retailers.
Her business experience prior to joining Myriad includes five years of furniture retail experience with Levitz-owned Cousin’s Home Furnishings, and then quickly promoted to the company’s corporate headquarters as division credit manager.
This led to further promotions into Levitz’s software development company, S.A. Levitz Retail Systems, which ultimately transitioned to a 16-year tenure with GERS Retail Systems. Kim excels in customer service, system implementations and quality control of sales, inventory control, merchandising, warehousing and accounting.
Dana Helms, Director of Sales and Business Development
Dana is director of sales and business development, where she develops key growth sales strategies, tactics and action plans for Myriad Software. Dana is continually selling and supporting an established and growing customer base by customizing effective RMS solutions to fit the needs of small, medium and large home furnishing retailers.
She has worked with small- to medium-sized businesses to onboard them as new Myriad customers in a timely fashion and smoothly transition them to the implementation and support teams. Dana effectively communicates Myriad’s value propositions regarding system capabilities.
Using her years of education in sales processes, tenor in the home furnishings industry, and countless years presenting solutions intended to meet potential customer’s business needs, she brings important experience to the Myriad team. Dana believes, success does not just belong to one, it belongs to us all!