Dear Clients, As an industry leader in Furniture Retail Software, Myriad Software is proud to announce great strides with the Eclicktic product that streamline the upgrade process and improve our customer's experience. The added benefits available in the near future include faster, automated deployments of software updates, including top priority fixes. The design model for this deployment should be easily assimilated since it's similar to how Microsoft automatically deploys updates. In addition to enhance overall communication, Myriad Software's clients will have access to a significantly enhanced support website. Flexibility, simplicity and enhanced communication were the primary goals. Submission of new requests are automatically routed to Myriad's Support department. In direct response to our customer's request, some of the highlights are as follows: A "My Notifications" section has been added allowing users with proper security to see important notifications and updates from Myriad Software e.g., new versions of software, holiday support hours, etc. Users can check the status of issues previously submitted through Myriad's Support website. By selecting Knowledge Base, users can quickly look up answers to common questions. This is easily accomplished by entering a "keyword" to search for instances within a given topic. Clients can add new users that will have access to the website, with variable levels of security. Employees that no longer work for a client can be locked out. In the support section, clients will be able to add new cases, view open cases for follow up, view closed cases that are over 60 days old, and view cases with Hot Fixes available. On the Training Request page, clients can submit a request to schedule training at Myriad Sofware's office in San Diego, CA, webinar-based training, or onsite consulting services. Answers to frequently asked questions are available by selecting FAQ's (Frequently Asked Questions). Time, efficiency and communication are vital to successful operations, especially in these economic times. Myriad Software remains committed to providing our clients with prompt, reliable support, sound resolutions and continuous enhancements that improve bottom line. Through excellence in communication, belief in our product and mutual respect of our partnership with clients, Myriad Software continues to provide an ideal Furniture Retail Software solution to today's home furnishings retailers. Kim Anderson-Woods - Director of Support
Dear Clients,
As an industry leader in Furniture Retail Software, Myriad Software is proud to announce great strides with the Eclicktic product that streamline the upgrade process and improve our customer's experience. The added benefits available in the near future include faster, automated deployments of software updates, including top priority fixes. The design model for this deployment should be easily assimilated since it's similar to how Microsoft automatically deploys updates.
In addition to enhance overall communication, Myriad Software's clients will have access to a significantly enhanced support website. Flexibility, simplicity and enhanced communication were the primary goals. Submission of new requests are automatically routed to Myriad's Support department. In direct response to our customer's request, some of the highlights are as follows:
Time, efficiency and communication are vital to successful operations, especially in these economic times. Myriad Software remains committed to providing our clients with prompt, reliable support, sound resolutions and continuous enhancements that improve bottom line. Through excellence in communication, belief in our product and mutual respect of our partnership with clients, Myriad Software continues to provide an ideal Furniture Retail Software solution to today's home furnishings retailers.
Kim Anderson-Woods - Director of Support
