Carolyn began her career in the Home Furnishings industry working at Bullock's, a Federated department store. She moved into the furniture retail management software business with a career at S.A. Levitz Retail Systems, which became GERS. During her tenure at GERS, she worked with 100+ home furnishings retailers to implement their business system including TOP 100 companies such as The Brick, Seaman’s, Raymour’s and Farmer’s Furniture.
Ms. Crowley left GERS as the V.P. of Client Services in 1990 to found Myriad Software with Russell Higgins. This was the first company to offer a PC-based, network-based solution to furniture retailers making both software and hardware more affordable to mid-size companies. Myriad Software was the first company in the retail Home Furnishings industry to bring colored screens and one of the first Windows-based products to furniture retailers. She continues to head the company to offer the highest quality product and affordable solutions to retailers doing $1million+ to over $50m. She continues to stay involved in the Home Furnishings industry to broaden their technology needs in many areas.
Carolyn holds a degree in Business. She has been married 20+ years with 2 children. Family, volunteering and travel are primary passions for her outside of business.
Kim's role is Director of Support heading up Myriad Software’s technical and application support departments. She has more than two decades of experience in the Home Furnishings and software development industries. Prior to joining Myriad in 2002, she held positions such as Division Credit Manager, Quality Assurance Manager, Implementation Project Manager and Development Operations Manager. Kim has a proven track record in successful system implementations in the home furnishings industry. Her business experience prior to joining Myriad Software includes customer service, sales, inventory control, merchandising, warehousing, and accounting.
In her early tenure at Myriad Software, Kim was instrumental in enhancing existing processes and procedures for design, quality assurance testing, documentation, and internal tracking and management of software updates. Kim continues to work on enhancing Myriad Software’s overall customer experience. Kim is married with three children, loves to travel, and is on a continuous quest to make a difference in this world!
Diane joined Myriad's team in 2007 and was promoted as Director of Training in 2008. As the Director of Training, Diane is responsible for new client training and software implementation as well as helping existing clients with on-going training. In addition, Diane heads up the CLOUD initiative for Myriad Software’s existing clients. She brings over 18 years of experience in helping home furnishings retailers implement systems and software to run their businesses. She has led Top 100 Retailers in the Home Furnishings industry through the training and implementation process. She recommends to clients best business practices and assists them with daily operational procedures, which in turn helps them to improve their “bottom line”. Prior to working in the home furnishings industry, Diane worked for 10 years training and assisting small companies with the implementation of business applications software.
After leaving the Navy, James built a progressive career that took him through every phase of quality software development. Along this career he planted everything from engineering departments to full IT departments of which several received acclaim from their respective industries. His understanding and use of technology, management techniques and quality processes enables him to have continued success in the development of ecommerce and "software as a service" (SaaS).
While working with Toshiba International, James redesigned the hardware for their flagship product saving millions in replacement and support costs. At Sony he was credited with the redesign of their CD mastering process that greatly reduced failure rates. At Mitchell International, James created the first "quality through technology" department in the company. This took the company to CMM level 3 in just 3 years.
